Refund Policy
1) Overview
- No payment is collected on this website. After you submit an order, we verify availability and send secure payment instructions.
- Once payment is made (offline/secure link), this Refund Policy governs cancellations, rescheduling, and applicable refunds.
- Trip pages indicate rescheduling windows (e.g., “Free reschedule 7+ days”); these windows apply unless stated otherwise in your confirmation.
2) Rescheduling windows by trip type
We aim to be flexible. Rescheduling is subject to availability and supplier terms.
- Overnight city breaks (e.g., Prague Weekend Escape; Spa Retreat): free reschedule ≥7 days before arrival.
- Wine experiences (Moravian Wine Tour): free reschedule ≥5 days before the tour.
- Day trips (Český Krumlov, Bohemian Switzerland Hike): free reschedule ≥72 hours before departure.
Inside the free‑reschedule window we will try to help, but fees or fare differences may apply and availability is not guaranteed.
3) Cancellations and standard refund schedule
Unless your confirmation specifies different terms, the following schedule applies after payment has been made:
- ≥30 days before start: 100% refund of amounts paid.
- 14–29 days: 80% refund.
- 7–13 days: 50% refund.
- 3–6 days: 25% refund.
- < 72 hours (or after start time): non‑refundable.
For day trips with a 72‑hour free reschedule window, cancellations ≥72 hours before departure receive a 100% refund unless otherwise noted in your confirmation.
4) Non‑refundable components
- Some third‑party items (e.g., event tickets, park permits, timed entries) may be non‑refundable once issued. Where recoverable, we will refund any returned amounts.
- Partial usage of packages may reduce or void eligibility for refunds of unused portions.
5) No‑shows and lateness
Failure to appear at the stated meeting point or significant lateness may be treated as a no‑show and is non‑refundable. Contact us immediately if delays occur; we will try to assist where feasible.
6) Changes or cancellations by us
If we cancel a trip or a material component for reasons not caused by you, you may choose between a full refund of affected amounts paid or an offered alternative of equal or greater value. For force majeure, see section 9.
7) How to request a refund
- Email [email protected] with your booking reference, names, and requested change or cancellation.
- We will confirm eligibility and amounts after checking supplier terms.
8) Method and timing of refunds
- Refunds are issued to the original payment method unless required otherwise by law.
- Processing time is typically 5–10 business days after approval; bank posting times vary.
- Multi‑currency: refunds in the currency originally charged; exchange rate differences and bank fees are not covered.
9) Force majeure
Events beyond our reasonable control (e.g., severe weather, natural disasters, strikes, governmental actions, public health emergencies) may affect operations. We will work to reschedule or offer alternatives. If none is possible, we will provide refunds for unrecoverable components in line with supplier policies.
10) Chargebacks
Please contact us first to resolve any issues quickly. Unwarranted chargebacks may delay resolution; we reserve the right to contest chargebacks that do not comply with this policy and documented confirmations.
11) Statutory rights
Nothing in this policy affects rights you may have under applicable consumer laws.
12) Contact
- Email: [email protected]
- Phone: +44 321 990 9057
- Address: 8 Bennett Summit, Leahland, HU12 8HG, Czech Republic